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SHIPPING RETURN & WARRANTY
Free Shipping
Free Shipping on Orders U$200+. For more information on shipping, see our FAQ
Returns & Exchanges
We offer a 7-day returns & exchanges starting from the day the shipment is delivered. Some exclusions apply, see our FAQ
Warranty
We're confident in the quality of our products, which is why we offer a two-year warranty from the date you receive your order for defects or issues resulting from the workmanship of the jewelry.

What is your jewelry made of?
Each one of our pieces are handcrafted and made with either gold filled, solid gold or silver 18k gold plated materials.
Meaning you can say goodbye to tarnishing or jewelry turning black, and say hello to pieces you can wear everyday for years without any issue.
Does your jewelry cause allergies?
Will water cause my jewelry to tarnish?
No, it will not. Our gold-filled, vermeil, and sterling silver jewellery are designed to resist the normal wear & tear from water.
However, some items with unique gemstones may be exceptions, and these are clearly marked.
How should I care for my jewelry?
- After wearing your jewelry, gently wipe it with a soft cloth.
- Store your jewelry in an airtight bag or box when not in use.
- Avoid exposure to harsh chemicals such as chlorine, perfumes, or hairsprays.
- For cleaning, use lukewarm water and mild soap.
- Polish your jewelry frequently for extra shine.
Can I use more than one discount code?
What is your processing time?
Please note this may extend during holidays due to higher order volumes.
What payment methods are accepted?
Can I change my shipping address or modify my order?
You may change your shipping address prior to placing an order or within 24 hours thereafter.
Beyond this timeframe, we cannot guarantee changes, as orders may already be dispatched.
Likewise, order modifications are only feasible within 24 hours of order placement.
Can I cancel my order?
Is free shipping available?
Will I incur customs or duty fees?
What is the shipping duration?
United States & Canada
- Processing ; 2- 3 business days
- Delivery: 3-7 business days after processing
- Total Time: 5-10 business days from order date
- Shipping Partner: USPS, UPS, or FedEx
🌍 International Shipping (Nigeria, Europe, Asia, etc.)
- Processing 2-3 business days
- Delivery:12-20 business days after processing
- Total Time: 14-20 business days from order date
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Customs: Customers are responsible for any customs duties or import taxes
Tracking Your Order
Once shipped, you'll receive:
- Tracking number via email
- Real-time updates on your order status
- Estimated delivery date
Shipping Costs
- Calculated at checkout based on your location
- Free shipping available on orders over $200
Questions?
Contact us at support@whimxicalbytm.com if you have any shipping question
What if my package is lost or stolen?
If an order is marked as delivered but not received, the buyer is responsible for contacting the delivery service.
While we are not responsible once packages leave our facility, we will provide as much support as possible in recovery.
What is the return policy?
Items can be returned within 7 days of the order date, provided they are unworn and in original packaging.
You are responsible for return shipping.
Returns are processed within 1–2 weeks after reception, and you will receive a confirmation email.
Refunds are issued as store credit or to the original payment method.
Can I exchange my jewelry before it is shipped?
Email us at Support@whimxicalbytm.com
MATERIALS

Our jewelry is crafted with intention, elegance, and respect for the planet. Each piece is hand-picked and thoughtfully designed using materials that balance luxury with responsible sourcing. We feature lab-grown diamonds, moissanite gemstones, and cubic zirconia, selected for their exceptional brilliance and reduced environmental impact. Our finished designs in 18k vermeil gold, offers the richness of fine gold with lasting quality.
All of our jewelries are hypoallergenic, making it suitable for everyday wear while maintaining a refined, elevated feel. Every material is carefully chosen to meet our standards of beauty, durability, and conscious craftsmanship—because true luxury should feel as good as it looks.
Lab-Grown Diamonds

Our lab-grown diamonds are created using advanced technology that replicates the natural diamond-growing process. They offer the same physical, chemical, and optical properties as mined diamonds—delivering exceptional brilliance and durability—while minimizing environmental impact. A modern expression of luxury, lab-grown diamonds allow for beauty without compromise.
Moissanite Gemstones

Moissanite is a premium gemstone known for its remarkable fire and brilliance. Carefully selected for exceptional clarity and sparkle, our moissanite stones offer a luxurious alternative to traditional diamonds. Highly durable and ethically sourced, moissanite combines long-lasting beauty with seasoned craftsmanship.
Cubic Zirconia

Our AAA+ cubic zirconia stones are expertly cut to achieve a radiant, diamond-like appearance. Chosen for their clarity and shine, they provide a refined and elegant look while remaining lightweight and versatile. Each stone is hand-picked to meet our quality standards and enhance the sophistication of every design.
18k Gold Vermeil

Our jewelry is finished in 18k gold vermeil, featuring a thick layer of 18k gold bonded over high-quality sterling silver. This technique offers the richness and warmth of solid gold with enhanced durability. Hypoallergenic and designed for lasting wear, gold vermeil delivers timeless luxury at its finest.
.925 Sterling Silver

Our pieces are crafted from 92.5% pure silver blended with 7.5% strengthening metals to enhance durability. This balance preserves silver’s natural brilliance while ensuring it is suitable for everyday wear.
Sterling silver is valued for its timeless appearance, long-lasting quality, and skin-friendly properties. Like all fine silver, it may naturally tarnish over time due to exposure to air and moisture; however, this is easily restored with proper care.
Gemstones

At the heart of every masterpiece lies a gemstone of exceptional beauty. Each stone is meticulously selected for its rarity, brilliance, and unparalleled character, ensuring that every creation radiates luxury and timeless elegance.
Our gemstones are natural treasures, celebrated for their unique hues and subtle imperfections that make them truly one-of-a-kind. More than adornment, they are symbols of sophistication, individuality, and enduring value.
JEWELRY CARE
Every Whimxical by TM piece is designed to be worn, loved, and cherished. With thoughtful care, your jewelry will maintain its beauty and brilliance over time.
Wear with Intention
To preserve the finish and shine of your jewelry, avoid contact with water, perfumes, lotions, and household chemicals. We recommend putting your jewelry on last and removing it first.
Store with Care
When not in use, store your jewelry in a dry place, ideally in their original box or a soft pouch. Keeping pieces separate helps prevent scratching and preserves their finish.
Handle Gently
Fine and fashion jewelry should be treated with care. Avoid bending, pulling, or applying pressure to delicate designs, and remove jewelry before sleeping or exercising.
Clean Thoughtfully
To restore shine, gently wipe your jewelry with a soft, dry cloth after wear. Avoid abrasive materials or harsh cleaning solutions, as these may damage the surface.
A Note on Longevity
All jewelry naturally evolves with time and wear. Subtle changes in finish are part of a piece’s story — a reflection of moments lived and memories made.
SUSTAINABILITY
SUSTAINABILITY REPORT
WTM OUR COMMITMENT
At Whimxical by TM, sustainability is an integral part of our mantra. We believe true luxury is not only defined by beauty and craftsmanship, but also by responsibility, intention, and respect for the world we live in. Our approach to sustainability focuses on thoughtful sourcing, ethical practices, and creating jewelry designed to last a lifetime.
We are continuously learning, evolving, and improving our commitments to making mindful choices that honor both people and planet.
Responsible Materials
We prioritize the use of high-quality materials that are designed for longevity and enduring value.
Gold Jewelry: Our gold pieces are crafted with durability and timeless design in mind, encouraging long-term wear rather than trend-based consumption.
Fine Jewelry: We select materials that meet our standards for quality, craftsmanship, and ethical consideration wherever possible.
Longevity Over Volume: By focusing on well-crafted, lasting designs, we aim to reduce the environmental impact associated with disposable fashion.
Ethical Craftsmanship
We value the hands and skills behind every Whimxical by TM piece.
We work with trusted manufacturers and artisans who share our commitment to ethical working conditions.
We strive to ensure fair labor practices, safe working environments, and respect for craftsmanship at every stage of production.
Our design process emphasizes precision, care, and intention—never excess.
Thoughtful Production
We take a mindful approach to how our jewelry is produced.
Small-Batch Production: Whenever possible, we limit overproduction to reduce waste and excess inventory.
Quality Control: Each piece undergoes careful inspection to ensure it meets our standards, minimizing returns and unnecessary waste.
Timeless Design Philosophy: Our collections are designed to transcend seasons, encouraging mindful purchasing and long-term wear.
Sustainable Packaging
We are committed to reducing unnecessary environmental impact through our packaging choices.
We aim to use packaging that is minimal, reusable, and recyclable where possible.
Our packaging is designed to protect your jewelry while remaining elegant, functional, and considerate of the environment.
We continue to explore more eco-conscious materials as they become available.
Our Ongoing Journey
Sustainability is not a destination—it is an ongoing process. As Whimxical by TM grows, we remain committed to:
Exploring more responsible sourcing options
Improving packaging sustainability
Increasing transparency with our customers
Making thoughtful decisions that align with our values
We recognize that there is always more work to be done, and we are dedicated to progress over perfection.
A Shared Responsibility
By choosing Whimxical by TM, you are supporting a brand that values intentional luxury, ethical craftsmanship, and mindful creation. Together, we can celebrate beauty that lasts—designed with care, worn with purpose, and cherished for years to come.
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"Fresh styles added weekly"
We believe jewelry should be transformative-never one-dimensional, always a new X-pression of you