FAQ

Each one of our pieces are handcrafted and made with either gold filled, solid gold or silver 18k gold plated materials.

Meaning you can say goodbye to tarnishing or jewelry turning black, and say hello to pieces you can wear everyday for years without any issue.

Our pieces are free from common allergens like nickel, making them suitable for those with sensitive skin or metal allergies.

No, it will not. Our gold-filled, vermeil, and sterling silver jewellery are designed to resist the normal wear & tear from water.

However, some items with unique gemstones may be exceptions, and these are clearly marked.

• After wearing your jewelry, gently wipe it with a soft cloth.
• Store your jewelry in an airtight bag or box when not in use.
• Avoid exposure to harsh chemicals such as chlorine, perfumes, or hairsprays.
• For cleaning, use lukewarm water and mild soap.
• Polish your jewelry frequently for extra shine.

Only one discount code can be used per order; discount codes cannot be combined.

Our processing time is 24 to 48 hours.

Please note this may extend during holidays due to higher order volumes.

We accept Visa, Mastercard, American Express, Diners Club, PayPal, and Apple Pay.

You may change your shipping address prior to placing an order or within 24 hours thereafter.

Beyond this timeframe, we cannot guarantee changes, as orders may already be dispatched.

Likewise, order modifications are only feasible within 24 hours of order placement.

Cancellations are permitted within one hour of placement. After this period, your jewelry may already be in production.

We provide complimentary shipping for orders exceeding a specified value.

There are no additional customs or duty fees; these are included in the shipping cost.

 United States & Canada

• Processing ;  2- 3 business days
• Delivery: 3-7 business days after processing
• Total Time: 5-10 business days from order date
• Shipping Partner: USPS, UPS, or FedEx

🌍 International Shipping (Nigeria, Europe, Asia, etc.)

• Processing  2-3 business days
• Delivery:12-20 business days after processing
• Total Time: 14-20 business days from order date
• Customs: Customers are responsible for any customs duties or import taxes

  Tracking Your Order

  Once shipped, you'll receive:

  • Tracking number via email
  • Real-time updates on your order status
  • Estimated delivery date

  Shipping Costs

  • Calculated at checkout based on your location
  • Free shipping available on orders over $200

  Questions?

  Contact us at support@whimxicalbytm.com if you have any shipping question

               

If an order is marked as delivered but not received, the buyer is responsible for contacting the delivery service.

While we are not responsible once packages leave our facility, we will provide as much support as possible in recovery.

Items can be returned within 7 days of the order date, provided they are unworn and in original packaging.

You are responsible for return shipping.

Returns are processed within 1–2 weeks after reception, and you will receive a confirmation email.

Refunds are issued as store credit or to the original payment method.

You may exchange your jewelry for the same item in a different colour or size, subject to availability.